Security information
How to keep your account safe — and what we will never ask you for.
Most attacks on online accounts don’t break any technology. They try to get you to hand over your login details. A few habits make that very hard.
A unique password
Use a password you use nowhere else, ideally from a password manager.
We never ask for it
We will never ask for your password, PIN or one-time codes — by phone, email, text message or chat.
Check the address
Log in only through our website or app, never through a link in an email or message.
Signs of phishing
- Pressure to act immediately, or your account will be “blocked”.
- Links to addresses that look like ours but are not.
- Requests for login details, codes or remote access to your device.
- Unexpected attachments, or offers that sound too good to be true.
On your devices
- Keep your operating system, browser and app up to date.
- Turn on two-factor authentication: how it works at FlatAI.
- Don’t log in on shared or public computers.
If something looks wrong
Contact us straight away at security contact or blocking hotline and change your password.